All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the Canada Post to deliver our orders.
If a tracking # is provided by the shipping carrier, we will update your
order with the tracking information. Please note that some
orders using Air mail Small Package will not have tracking numbers.
The rate charged for the shipping of your order is flat rate based on the
products ordered, it will be listed when you click "checkout" button. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Due to customers abusing the
FREE SHIPPING system, we ask customers for a minimum fee of
$30 (depending size of order) if orders are placed within 20
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Lipostabil-DIY.com takes no responsibility for confirming
the importation requirements and regulations of the
purchaser and the purchaser's country of origin. All
products are shipped only by Canada Post contract-customer,
at the full risk of the purchaser, in agreement with
Lipostabil-DIY.com. Lipostabil-DIY.com is relieved of any
legal action, that might be brought against the purchaser or
mailing service contract-customer if not acting in
accordance with the regulations and importation laws of the
In the event an
order is detained and confiscated by foreign customs, the
loss rests completely with the purchaser, unless:
• A valid medical prescription was submitted with the
• In which case a confiscation notification and a proof of
reclaim (forwarded to the Food and Drug Administration
institute responsible for the confiscation) should be made
shipping information is provided by the purchaser, the order
might be mis-delivered and/or returned to courier sender.
Lipostabil-DIY.com takes no responsibility for order losses
caused by this mis-delivery or for losses occurring because
shipments are un-returnable due to courier discreet
In the event
wrong products are received, the correct products will be
reshipped free of charge, provided the wrong products are
returned unopened and in re-saleable condition.
If the ampoules or vials arrived broken, we
ask you to take picture immediately and send us a copy of
the picture, we will replace the broken ampoules or vials.
All Institute-BCN products are pharmaceutical
formulas, free of preservatives, addictives, and perfume.
Administering superficial subcutaneous micro injections or
by traditional mesotherapy method depends on the legislation
of each country and has to be performed by medically trained
staff. Refunds will not be granted if misused by